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Order Management Software for E-Commerce

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Last Update: March 6, 2024

Introduction

For business managers navigating the intricate web of online transactions, the use of cutting-edge Order Management Software (OMS) is not just a convenience but a strategic necessity.

This article is going to cover how you can master e-commerce efficiency through the power of order management software.

As online retail continues to soar, business managers find themselves in a relentless pursuit of efficiency, seeking tools that streamline their operations and enhance customer satisfaction.

So, what is Order Management Software?

Order Management Software (OMS) is a comprehensive solution that handles the entire order-processing workflow.

It consolidates and automates various tasks, including order capture, inventory management, order fulfillment, and customer communication.

This not only reduces the workload on your team but also minimizes the chances of errors that could tarnish your brand’s reputation.

OMS tracks inventory levels in real-time across multiple warehouses, optimizing stock levels to prevent stockouts or overstock situations.

It also facilitates order fulfillment by automatically routing orders to the nearest warehouse and generating packing slips and shipping labels.

Additionally, OMS provides visibility into order status and integrates with other software systems for seamless operations.

Overall, OMS enhances efficiency, improves customer service, and supports business growth in the competitive e-commerce market.

Below we have listed the top 10 e-commerce software platforms that you can use to scale your business.

How to Choose the Right Order Management Software for E-commerce

Order Management Software (OMS) plays a pivotal role in streamlining this process, providing businesses with a cohesive platform to oversee the lifecycle of an order.

However, with a plethora of options on the market, choosing the right OMS for your e-commerce business can be daunting.

Here's a comprehensive guide to navigating this selection process, aiming to make it both informative and accessible for beginners.

Key Features to Look For

When selecting an OMS, there are several key features to consider:

1. Integration Capabilities

Your OMS should seamlessly integrate with other systems you’re using, such as your Customer Relationship Management (CRM) software, accounting software, and any platforms you sell on.

This ensures smooth synchronization of data across systems.

If you sell on Shopify and also in a physical store, your OMS should automatically update inventory levels across both platforms whenever a sale is made, preventing overselling.

2. Scalability

Choose an OMS that can grow with your business. It should be able to handle an increasing number of orders and support expansion into new channels or markets without significant upgrades.

A small business might start with processing 100 orders a month but could grow to handle 10,000. The OMS should accommodate this growth without requiring a system overhaul.

3. Inventory Management

Effective inventory management is vital to prevent stockouts or overstock situations. Look for an OMS that offers real-time inventory tracking, low-stock alerts, and even predictive restocking features.

Select an OMS which could alert you when a popular item is running low and even automatically reorder stock based on past sales trends.

4. Customer Service Tools

An often-overlooked feature of OMS is its capacity to enhance customer service.

The system should be able to provide customer representatives with comprehensive order and customer history.

This is crucial for efficiently resolving any issues or inquiries.

A customer inquiring about a delayed order can be quickly assisted if the representative has immediate access to the order’s shipping status and history.

5. Reporting and Analytics

A good OMS provides detailed reports and analytics that can help you make informed decisions.

This includes sales trends, order fulfillment times, inventory levels, and more.

Analytics can show that a particular product sells well in the summer months, helping you prepare your stock and marketing strategies accordingly.

6. Ease of Use

The software should have an intuitive interface that your team can easily adopt. Complex systems can lead to a steep learning curve and errors.

A user-friendly OMS would allow new staff to quickly learn how to process returns without extensive training.

Practical Steps to Choosing an OMS

1. Assess Your Needs

List down the specific needs of your e-commerce business, including your sales channels, inventory size, fulfillment methods, and any unique requirements you have.

2. Research and Create a Shortlist

Based on your needs, research available OMS solutions and create a shortlist of options that closely match your criteria.

3. Request Demos and Trials

Most vendors offer demos or free trials. Use these to test each system on your shortlist within your own business context. Pay attention to the features listed above and how intuitively your team can use the software.

4. Consider Costs

Evaluate the cost against your budget. Remember, the cheapest option may not always be the best value if it doesn’t meet all your needs. Consider both upfront costs and any recurring fees.

5. Check Reviews and References

Look for reviews from current users, especially those in a similar industry or business size. You can also ask for references from the software providers.

6. Evaluate Support and Training

Ensure the vendor offers comprehensive support and training to help your team get the most out of the software.

Top E-commerce Software Platforms

Shopify

  • Facilitates transactions totaling over $200 billion.
  • Offers a vast app ecosystem for extending functionality.
  • Provides 24/7 customer support for users globally.
  • Allows seamless integration with various payment gateways.
  • Supports multiple sales channels, including social media and marketplaces.

Magento

  • Handles over $155 billion in transactions annually.
  • Boasts a global community of over 300,000 developers.
  • Provides advanced analytics and marketing tools.
  • Offers a marketplace with a wide range of extensions.
  • Supports B2B e-commerce with dedicated features.

WooCommerce

  • Powers approximately 30% of all online stores.
  • Over 90 million downloads showcase its popularity.
  • Supports both physical and digital products.
  • Allows customization through a variety of plugins.
  • Integrates seamlessly with popular payment gateways.

BigCommerce

  • Powers over 60,000 online stores globally.
  • Total gross merchandise volume exceeds $25 billion.
  • Supports headless commerce for a decoupled frontend.
  • Provides multi-currency and multi-language support.
  • Offers a range of built-in marketing and SEO features.

Wix eCommerce

  • Powers over 180 million users across its platform.
  • Offers AI-driven design assistance through Wix ADI.
  • Allows users to accept online payments securely.
  • Provides mobile-optimized storefronts for users.
  • Integrates seamlessly with other Wix apps.

Squarespace

  • Powers over 2.9 million websites globally.
  • Provides a fully managed and hosted solution.
  • Offers built-in SEO tools for better visibility.
  • Allows users to sell products, services, and digital goods.
  • Integrates with popular payment gateways.

OpenCart

  • Boasts over 1.5 million downloads of its platform.
  • Supports multiple languages and currencies.
  • Provides a straightforward installation process.
  • Offers a marketplace for extensions and themes.
  • Allows users to manage multiple stores from one admin panel.

PrestaShop

  • Powers more than 300,000 online stores globally.
  • Supports a modular architecture for flexibility.
  • Offers a marketplace with thousands of modules.
  • Provides a responsive design for mobile compatibility.
  • Integrates with various payment gateways.

Weebly

  • Used by over 50 million entrepreneurs and small business owners.
  • Offers an intuitive drag-and-drop website builder.
  • Provides integrated tools for email marketing.
  • Supports in-person sales with a mobile point-of-sale (POS) system.
  • Offers responsive themes for a seamless mobile experience.

Sanka

  • One standout player in the realm of Order Management Software is Sanka.
  • User-friendly interface and powerful features.
  • Sanka aims to empower business managers with the tools they need to conquer the complexities of e-commerce order management.
  • Sanka streamlines the order processing workflow, ensuring that every order is captured accurately and promptly.
  • Automating routine tasks, such as order confirmation emails and invoice generation

Conclusion

Choosing the right Order Management Software for your e-commerce business is a critical decision that can significantly impact your operational efficiency and customer satisfaction.

By focusing on your unique business needs, considering essential features, and taking a methodical approach to evaluation, you can select an OMS that not only meets your current requirements but also supports your growth aspirations.

So, why struggle with the waves of manual order processing when Sanka can be your steadfast companion in the journey toward efficiency and customer satisfaction?

Don't just meet customer expectations; exceed them with Sanka, and watch your e-commerce business set sail for success. After all, in the world of e-commerce, mastering orders is mastering the game.

Remember, investing time now in selecting the right OMS can save you countless hours and resources down the line, making it a worthwhile endeavor for any e-commerce business.

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