With key insights, allow you to provide top-notch service and support to your customers, without sacrificing your time and resources.
Super Effective Support
Sanka is not a typical social media tool. It's built to deliver the best customer experience on any digital channel. Once you connect your social media accounts, you can manage relationships based on segmentations of your choice.
Customer success is a business practice that focuses on helping customers achieve their desired outcomes through the use of a company's products or services. It involves working closely with customers to understand their needs and goals, and then helping them to achieve those goals through the use of the company's offerings. This can involve providing support, training, and other resources to help customers get the most out of the product or service. The goal of customer success is to create long-term, mutually beneficial relationships with customers, in which the company helps the customer to achieve their objectives and the customer continues to use and pay for the company's products or services.
Yes, it is possible to deliver customer success on social media. Social media platforms can be an effective channel for providing customer support, answering questions, and addressing any issues or concerns that customers may have. By monitoring and engaging with customers on social media, you can help them to get the most out of your product or service, and work with them to resolve any problems that may arise. You can also use social media to share helpful resources, such as tips and tutorials, that can help customers to achieve their desired outcomes with your product or service. By building strong relationships with customers on social media, you can help to drive customer success and create long-term, mutually beneficial relationships.
Sanka makes social media management simple yet powerful. We’ve helped fast-growing startups and enterprise brands all over the world by offering a toolkit to manage their social media accounts in one place. Not only the tools, we also provide professional services for businesses to solve their biggest social media challenges.